A: Some technology problems should be reviewed before payment or scheduling. If you need help with a computer, printer, email account, online account, data recovery, or backup concern, start with the service intake form. Blancet IT will review your request and recommend the correct next step. 

A: Blancet IT will review the information you provided and contact you with the appropriate next step. Depending on the issue, that may be a remote support session, an onsite visit, follow-up questions, a custom estimate, or another recommendation. 

A: Not always. If you are unsure which service applies, submit the service intake form first. Blancet IT will review your request before recommending payment or scheduling. Fixed-price Remote Support and Onsite Support may be purchased directly when you already know which service you need. 

A: Blancet IT helps with common computer, printer, email, account, backup, remote support, onsite support, and household technology concerns. Some issues can be handled remotely, while others may require an onsite visit or additional review. 

A: Yes. Blancet IT can help with printer setup, connection problems, print errors, scanning issues, wireless printing, and general printer troubleshooting. 

A: Yes. Blancet IT can help with account setup, email configuration, sign-in problems, password reset guidance, recovery options, and account organization. Please do not send passwords or verification codes through forms, email, or text. 

A: Blancet IT can help review missing-file situations, backup needs, and recovery options. Some data recovery issues require review before a price or next step can be recommended. 

A: Family Tech Guardian is a specialized Blancet IT service line for household technology concerns, scam worries, account safety, device confusion, family participation, and organizing important technology information. The Family Tech Risk Check is the recommended starting point.  

A: Start on the Services page. Choose the service that best matches your situation. Some services begin with a service intake form, while fixed-price Remote Support, Onsite Support, and Family Tech Guardian services may begin with secure payment through Stripe.  

A: For fixed-price services, scheduling is completed after payment. After checkout, you will be directed to a matching next-steps page where you can schedule the correct appointment. For intake-first requests, Blancet IT will review your information before sending payment or scheduling instructions.

A: Availability depends on schedule, service type, location, and how quickly the required intake information is received. Blancet IT will offer the earliest available appointment that fits the service need. 

A: Onsite service is available within the normal Blancet IT service area. If an address requires additional travel approval or is outside the normal service area, Blancet IT will discuss that before confirming the visit. 

A: Use the reschedule or cancellation link included in your appointment confirmation email. If you cannot find the link, contact Blancet IT as soon as possible. 

A: Remote Support is $75 for a one-hour session. Onsite Support is $99 for the first hour within the normal Blancet IT service area. Family Tech Risk Check pricing is $79 for remote or phone service and $119 for onsite service. Guardian Membership is $39 per month.  

A: Fixed-price Remote Support, Onsite Support, Family Tech Risk Check, and Guardian Membership services are paid securely through Stripe before scheduling. For intake-first requests, Blancet IT will review your request and send the correct payment link, scheduling instructions, follow-up questions, or custom estimate. 

A: Online payments are processed securely through Stripe. Stripe accepts major card and supported digital payment methods shown at checkout. 

A: No. Additional time, parts, software, subscriptions, replacement equipment, or work outside the purchased service scope will be discussed before additional charges are added.  

A: If the issue does not fit a fixed-price service, Blancet IT will review the request and explain the recommended next step before asking you to pay. An estimate or quote may be provided.

A: Blancet IT treats customer information carefully and uses it only to provide service, prepare for appointments, communicate with you, and maintain service records. 

A: No. Do not send passwords, verification codes, banking information, Social Security numbers, payment-card information, or complete account-recovery details through forms, email, text, or booking pages.  

A: No. Blancet IT does not request or store customer passwords. If account access is needed during a session, the customer should remain involved and enter information directly when appropriate.  

A: Remote support may use a secure remote-support tool when appropriate. You remain in control of your device and may end the session at any time.   

A: Yes. Blancet IT Repair & Consulting LLC is family-owned and locally operated, serving customers in the Dublin, Columbus, and Central Ohio area.

A: Submit a service request through the Services page. Blancet IT will review your information and recommend the correct next step before payment or scheduling when needed. 

A: You can contact Blancet IT by phone, text, or email. For the fastest service, start on the Services page and choose the option that best matches your situation.