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Not Sure Where to Begin?
Not Sure Where to Begin?
Start with the services page or submit a short service request. Blancet IT will help identify the next right step for you.
Services & Pricing
Services & Pricing
Review common questions about choosing a serving and making a payment.
Q: Which services require a request first?
Q: Which services require a request first?
A: Computer & Printer Support, Email & Account Setup, and Data Recovery & Backup Support begin with a short service request. This allows Blancet IT to review the concern and recommend the correct payment or scheduling path.
A: Computer & Printer Support, Email & Account Setup, and Data Recovery & Backup Support begin with a short service request. This allows Blancet IT to review the concern and recommend the correct payment or scheduling path.
Q: Which services have fixed prices?
Q: Which services have fixed prices?
A: Remote Support is $75 for up to one hour of phone or secure remote assistance. Onsite Support is $99 for the first hour within the normal service area. Visit the Services page to confirm the current option and delivery method before paying.
A: Remote Support is $75 for up to one hour of phone or secure remote assistance. Onsite Support is $99 for the first hour within the normal service area. Visit the Services page to confirm the current option and delivery method before paying.
Q: When is payment required?
Q: When is payment required?
A: Eligible fixed-price services are paid before scheduling. For request-first services, Blancet IT will review the information and then provide the appropriate payment or scheduling instructions.
A: Eligible fixed-price services are paid before scheduling. For request-first services, Blancet IT will review the information and then provide the appropriate payment or scheduling instructions.
Q: What if I am unsure which service to choose?
Q: What if I am unsure which service to choose?
A: Submit a service request before making a payment. Describe what is happening, and Blancet IT will recommend the appropriate service and next step.
A: Submit a service request before making a payment. Describe what is happening, and Blancet IT will recommend the appropriate service and next step.
Q: Can you help with printers?
Q: Can you help with printers?
A: Yes. Blancet IT can help with printer setup, connection problems, print errors, scanning issues, wireless printing, and general printer troubleshooting.
A: Yes. Blancet IT can help with printer setup, connection problems, print errors, scanning issues, wireless printing, and general printer troubleshooting.
Q: Can you help with email or online accounts?
Q: Can you help with email or online accounts?
A: Yes. Blancet IT can help with account setup, email configuration, sign-in problems, password reset guidance, recovery options, and account organization. Please do not send passwords or verification codes through forms, email, or text.
A: Yes. Blancet IT can help with account setup, email configuration, sign-in problems, password reset guidance, recovery options, and account organization. Please do not send passwords or verification codes through forms, email, or text.
Q: Can you help with data recovery or backups?
Q: Can you help with data recovery or backups?
A: Blancet IT can help review missing-file situations, backup needs, and recovery options. Some data recovery issues require review before a price or next step can be recommended.
A: Blancet IT can help review missing-file situations, backup needs, and recovery options. Some data recovery issues require review before a price or next step can be recommended.
Q: What is Family Tech Guardian?
Q: What is Family Tech Guardian?
A: Family Tech Guardian is a specialized Blancet IT service line for household technology concerns, scam worries, account safety, device confusion, family participation, and organizing important technology information. The Family Tech Risk Check is the recommended starting point.
A: Family Tech Guardian is a specialized Blancet IT service line for household technology concerns, scam worries, account safety, device confusion, family participation, and organizing important technology information. The Family Tech Risk Check is the recommended starting point.
SCHEDULING & SERVICE AREA
SCHEDULING & SERVICE AREA
What to expect before remote or onsite support.
Q: How does scheduling work?
Q: How does scheduling work?
A: After payment or review of your service request, you will receive the appropriate next-step instructions. Follow the provided scheduling link to select an available remote or onsite appointment.
A: After payment or review of your service request, you will receive the appropriate next-step instructions. Follow the provided scheduling link to select an available remote or onsite appointment.
Q: Are you a local business?
Q: Are you a local business?
A: Yes. Blancet IT Repair & Consulting LLC is family-owned and locally operated, serving customers in the Dublin, Columbus, and Central Ohio area.
A: Yes. Blancet IT Repair & Consulting LLC is family-owned and locally operated, serving customers in the Dublin, Columbus, and Central Ohio area.
Q: What areas does Blancet IT serve?
Q: What areas does Blancet IT serve?
A: Blancet IT serves Dublin, Columbus and nearby communities. Onsite service eligibility and appointment availability will be confirmed before your visit is scheduled.
A: Blancet IT serves Dublin, Columbus and nearby communities. Onsite service eligibility and appointment availability will be confirmed before your visit is scheduled.
Q: Can my issue be handled remotely?
Q: Can my issue be handled remotely?
A: Many software, account, setup and troubleshooting concerns may qualify for secure remote or phone assistance. Hardware repairs, connection testing and some printer problems may require an onsite visit.
A: Many software, account, setup and troubleshooting concerns may qualify for secure remote or phone assistance. Hardware repairs, connection testing and some printer problems may require an onsite visit.
Q: What should I prepare before my appointment?
Q: What should I prepare before my appointment?
A: Keep the affected device available and powered, note any error messages, and gather relevant account names or documents. Do not send passwords, PINs or verification codes in advance.
A: Keep the affected device available and powered, note any error messages, and gather relevant account names or documents. Do not send passwords, PINs or verification codes in advance.
Q: Do onsite visits have travel limits?
Q: Do onsite visits have travel limits?
A: Onsite service is available within the normal Blancet IT service area. If an address requires additional travel approval or is outside the normal service area, Blancet IT will discuss that before confirming the visit.
A: Onsite service is available within the normal Blancet IT service area. If an address requires additional travel approval or is outside the normal service area, Blancet IT will discuss that before confirming the visit.
Q: What if I need to reschedule or cancel?
Q: What if I need to reschedule or cancel?
A: Use the reschedule or cancellation link included in your appointment confirmation email. If you cannot find the link, contact Blancet IT as soon as possible.
A: Use the reschedule or cancellation link included in your appointment confirmation email. If you cannot find the link, contact Blancet IT as soon as possible.
SAFETY, PRIVACY & REMOTE SUPPORT
SAFETY, PRIVACY & REMOTE SUPPORT
Important information for protecting your accounts and personal information.
Q: Should I submit my password or verification code?
Q: Should I submit my password or verification code?
A: No. Never include passwords, PINs, full payment information or verification codes in a service request, email or text message. If account access is needed, Blancet IT will explain the appropriate safety steps during your scheduled session.
A: No. Never include passwords, PINs, full payment information or verification codes in a service request, email or text message. If account access is needed, Blancet IT will explain the appropriate safety steps during your scheduled session.
Q: How does remote support work?
Q: How does remote support work?
A: You will receive instructions for beginning the agreed remote-support session. Only start a remote session through instructions provided directly by Blancet IT for your scheduled appointment.
A: You will receive instructions for beginning the agreed remote-support session. Only start a remote session through instructions provided directly by Blancet IT for your scheduled appointment.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
A: Online payments are processed securely through Stripe. Stripe accepts major card and supported digital payment methods shown at checkout.
A: Online payments are processed securely through Stripe. Stripe accepts major card and supported digital payment methods shown at checkout.
Q: What should I do if I suspect a scam?
Q: What should I do if I suspect a scam?
A: Stop communicating with the sender, do not click additional links, and do not send money or verification codes. If money or financial information may be at risk, contact the appropriate bank or card provider immediately before requesting technology guidance.
A: Stop communicating with the sender, do not click additional links, and do not send money or verification codes. If money or financial information may be at risk, contact the appropriate bank or card provider immediately before requesting technology guidance.
Q: Are parts, software, subscriptions, or extra time included?
Q: Are parts, software, subscriptions, or extra time included?
A: No. Additional time, parts, software, subscriptions, replacement equipment, or work outside the purchased service scope will be discussed before additional charges are added.
A: No. Additional time, parts, software, subscriptions, replacement equipment, or work outside the purchased service scope will be discussed before additional charges are added.
Q: How is my information handled?
Q: How is my information handled?
A: Only provide the information needed to describe your technology concern. Review the Blancet IT Privacy Policy for more information about website forms, communications and customer information.
A: Only provide the information needed to describe your technology concern. Review the Blancet IT Privacy Policy for more information about website forms, communications and customer information.
Q: Is my information kept private?
Q: Is my information kept private?
A: Blancet IT treats customer information carefully and uses it only to provide service, prepare for appointments, communicate with you, and maintain service records.
A: Blancet IT treats customer information carefully and uses it only to provide service, prepare for appointments, communicate with you, and maintain service records.
Q: Do you store customer passwords?
Q: Do you store customer passwords?
A: No. Blancet IT does not request or store customer passwords. If account access is needed during a session, the customer should remain involved and enter information directly when appropriate.
A: No. Blancet IT does not request or store customer passwords. If account access is needed during a session, the customer should remain involved and enter information directly when appropriate.
Q: What if my issue needs a custom estimate?
Q: What if my issue needs a custom estimate?
A: If the issue does not fit a fixed-price service, Blancet IT will review the request and explain the recommended next step before asking you to pay. An estimate or quote may be provided.
A: If the issue does not fit a fixed-price service, Blancet IT will review the request and explain the recommended next step before asking you to pay. An estimate or quote may be provided.
FAMILY TECH GUARDIAN™
FAMILY TECH GUARDIAN™
Answers about Blancet ITs Family Focused Technology Guidance Service.
Q: What is Family Tech Guardian?
Q: What is Family Tech Guardian?
A: Family Tech Guardian is a family-focused technology guidance service for scam concerns, account safety, device organization and ongoing household technology needs.
A: Family Tech Guardian is a family-focused technology guidance service for scam concerns, account safety, device organization and ongoing household technology needs.
Q: Who is Family Tech Guardian designed for?
Q: Who is Family Tech Guardian designed for?
A: Family Tech Guardian is designed for households whose technology concerns affect multiple people, accounts or devices. It can also help families who need patient explanations and assistance organizing their technology.
A: Family Tech Guardian is designed for households whose technology concerns affect multiple people, accounts or devices. It can also help families who need patient explanations and assistance organizing their technology.
Q: Where should my family begin?
Q: Where should my family begin?
A: Begin with a Family Tech Risk Check or submit a Family Tech request. Blancet IT will review the concern and recommend the appropriate starting point.
A: Begin with a Family Tech Risk Check or submit a Family Tech request. Blancet IT will review the concern and recommend the appropriate starting point.
Q: Is Family Tech Guardian an emergency-response or financial-recovery service?
Q: Is Family Tech Guardian an emergency-response or financial-recovery service?
A: No. Family Tech Guardian does not provide emergency response, law enforcement or financial-recovery services. Contact the appropriate financial institution or emergency authority first when immediate financial loss, identity theft or personal danger may be involved.
A: No. Family Tech Guardian does not provide emergency response, law enforcement or financial-recovery services. Contact the appropriate financial institution or emergency authority first when immediate financial loss, identity theft or personal danger may be involved.
Q: How do I contact Blancet IT?
Q: How do I contact Blancet IT?
A: You can contact Blancet IT by PHONE, or EMAIL. Or you can visit our Services Page and fill out a service request.
A: You can contact Blancet IT by PHONE, or EMAIL. Or you can visit our Services Page and fill out a service request.
Still Have Questions?
Still Have Questions?
Start with a short service request or contact Blancet IT directly!
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