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Our Guarantee & What to Expect
Our Guarantee & What to Expect
Q: What is your No Fix, No Service Fee Guarantee?
Q: What is your No Fix, No Service Fee Guarantee?
A: If we can’t fix your problem, you don’t pay a service fee—simple as that. * A $145 Non-Refundable Diagnostic Fee is included with all services.
Q: What if you try to fix my device but it’s not possible?
Q: What if you try to fix my device but it’s not possible?
A: If we can’t fix your problem, you don’t pay a service fee—simple as that. * A $145 Non-Refundable Diagnostic Fee is included with all services.
Q: What if you can’t fix my computer or printer problem?
Q: What if you can’t fix my computer or printer problem?
A: If we can’t fix your problem, you don’t pay a service fee—simple as that. * A $145 Non-Refundable Diagnostic Fee is included with all services.
Services & Support
Services & Support
Q: What kinds of devices do you repair?
Q: What kinds of devices do you repair?
A: We fix Windows and Mac computers, laptops, printers (all major brands), WiFi networks, and more.
Q: Can you help with remote support?
Q: Can you help with remote support?
A: Yes! Many issues can be solved quickly online, using secure, encrypted remote access.
Q: Do you work with businesses and home users?
Q: Do you work with businesses and home users?
A: Absolutely. We support individuals, families, and small businesses throughout Dublin and Central Ohio.
Booking & Appointments
Booking & Appointments
Q: How do I book a service?
Q: How do I book a service?
A: Use our easy online booking page or scan our QR code on our About Us or Contact Us page. You can also call or text (614) 379-2074.
Q: Can I schedule same-day or next-day service?
Q: Can I schedule same-day or next-day service?
A: Yes—when possible, we offer same or next business day appointments
Q: Is there a diagnostic or travel fee?
Q: Is there a diagnostic or travel fee?
A: Yes, however, there is NO travel fee in the Dublin or Hilliard area of Columbus. Outside areas may have a small $35 travel fee—quoted upfront. Yes, a diagnostic fee is included on your service. However, if a problem cannot be fixed, you are only charged a diagnostic fee, you will NEVER be charged a service fee.
Pricing & Payment
Pricing & Payment
Q: How much does a typical repair cost?
Q: How much does a typical repair cost?
A: Most remote sessions start at $89/hr. Onsite visits are $99 for the first hour. See our full Pricing for details.
Q: When do I pay for my service?
Q: When do I pay for my service?
A: Only after your issue is fixed and you’re satisfied. If a problem cannot be fixed, you will only pay a diagnostic fee.
Q: What payment methods do you accept?
Q: What payment methods do you accept?
A: We accept cash, all major cards, and contactless payments.
Data & Privacy
Data & Privacy
Q: Is my information kept private and secure?
Q: Is my information kept private and secure?
A: Yes! Your privacy is our top priority. We use secure methods for remote access and never share your information.
Other Questions
Other Questions
Q: Are you a local business?
Q: Are you a local business?
A: Yes—we’re proud to be family-owned and based right here in Dublin, Ohio.
Q: What if I have more questions?
Q: What if I have more questions?
A: Contact us anytime at (614) 379-2074 or Book a Service.
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